If you are having trouble logging in, here are some steps to try:
- Make sure your password is accurate. Use the Forgot Password link on the login screen to recover or reset your password. The password reset email may take a few minutes to arrive.
- Check with your gym to make sure your details are accurate. If your first name, last name, or e-mail details were entered incorrectly, it would prevent you from logging in.
- Check your spam folder to make sure any password reset or account related e-mails weren't caught.
If you are receiving an error, or you still cannot log into the app, please contact our support team. They will assist you as soon as possible.
To submit a support ticket:
- Go to the More tab
- Tap Support & Feedback
- Select Contact Tech Support