If you are having trouble linking your account, double check of all your personal information.
Details like first name, last name, and similar can be incorrect and lead to linking issues. If the details are correct, ensure that gym staff has your information entered accurately as well.
Sometimes if a name sounds one way and is spelled another, it can cause confusion between our data.
If none of this works, submit a ticket to firstname.lastname@example.org and we will be happy to help you.