Q: My question isn't on here, and some of these aren't helpful. Who do I tell?
We try to keep our FAQ as relevant as possible. The more input we get from you the better!
If you have a common question you want on here, please let us know at firstname.lastname@example.org
Q: How much does the app cost?
Nothing! The app is free of charge. All you need is an active Anytime Fitness membership to use it.
Q: What is Anytime Workouts?
The Anytime Workouts app allows you to choose from a wide array of workouts, or customize and build your own. If you have a Virtual Coach, they can choose and make workouts to help you reach your goals.
Anytime Workouts works in conjunction with the Anytime Fitness app.
Q: I am having issues linking my account. What do I do?
Double check all your personal information like first name, last name, and similar. If it is correct, ensure that gym staff has your information entered correctly as well.
Sometimes if a name sounds one way and is spelled another it can cause confusion between our data.
If none of this works, submit a ticket and we will be happy to help you.
Q: Does the app support the Samsung Gear and Apple Watch?
We do not currently sync with either of these options.
However, a majority of devices supported by MapMyFitness do work with the Anytime Fitness app!
MapMyFitness passes all their stats to us once you sync with them.
Q: Why doesn't my MyFitnessPal data sync with the Anytime App?
We plan to sync MyFitnessPal data in the future.
Currently, MyFitnessPal data does not sync with the Anytime app.
UnderArmour has purchased MapMyFitness and MyFitnessPal. They are currently working to sync user accounts on their systems. When the account sync is complete, MapMyFitness MVP users will receive the upgraded MyFitnessPal service.
Q: Why isn't information from my fitness device appearing?
Try these steps.
- Try logging in to the app for your fitness device to trigger a data sync.
Logging in ensures the Anytime Fitness app and your fitness device app are communicating.
- Ensure your device settings granted access to the apps you are using.
- There is sometimes a 15 to 20-minute delay if our servers are busy.
If all else fails, submit a support ticket to us and we will be happy to help.
Q: How do I sync with gym equipment?
We do not support this feature currently.
Scheduling is not available at all locations.
Q: How do I schedule a training session with my trainer?
*If you are in a location where scheduling is available and have already purchased training sessions, go to the More tab. In the Appointments & Training section, you can book group or personal training, and view your appointments by tapping My Schedule.
For now, booking a session for personal or group training is only available in certain gyms. If your country does not support this feature, this may not be available in your market.
If it is not available in your gym, contact them directly to schedule training.
Q: How do I check how many training sessions I have?
You can view how many paid sessions you have on the Agreement Information screen, in the More Tab.
Tap the Paid Training Sessions button for more details on what is available.
Q: How do I buy more training sessions?
Contact your home gym for information on purchasing more training sessions.
Q: What does Confirm Appointment do on the My Schedule screen?
Confirming an appointment tells your gym that the time and date of an appointment work for you!
When a gym schedules an appointment, go to the More tab, and into My Schedule to confirm it. Confirming lets the gym know that you acknowledge the appointment and will be present.
If scheduling training is available at your location, confirming an appointment you have scheduled is optional.
However, if you want to put an appointment on the calendar of your device, you need to confirm it.