- Open the App
- Select Members
- Select Create an Account
Use the “Forgot Password?” link to initiate the password reset process. You will receive an email with further instructions.
- On the Create Account screen, enter First Name, Last Name, Email and a password.
- The First Name (example: Jess or Jessica) and Last Name (example: O’Brien or OBrien) must match your exact membership record in order to successfully link your membership.
- Click Continue.
- If you downloaded the app on your own, instead of being invited by the gym staff in Club Hub iPad, the next step is to link the account with the membership record using your cell phone number or key fob.
The Send me a text message option is available if your member record contains your cell phone number. The first name, last name, and cell phone number must exactly match your membership record.
The Use my key fob option is available for every member. The Last Name and six or seven digit/character key fob must exactly match your membership record.
If you were invited to the app by Staff in Club Hub iPad, the membership linking steps are bypassed and you will see the screen below instead.